Account and Data Deletion Request

Application: Milestone

Developer: Milestone Labs

Important: Deleting your account is a permanent action and cannot be undone. All your progress, badges, and walk history will be lost forever.

What data is deleted?

When processing your deletion request, we will permanently delete the following from our active servers:

All your profile information (name, email address).
Your complete walk history and recorded location data.
Your health statistics, accumulated kilometers, and levels.
Your badges, challenges, and gamification rewards.

Retention Period: Data is removed from our active database immediately upon confirming the request. Residual copies in our backup servers may take up to 30 days to be completely destroyed, but your account will cease to exist instantly.

Steps to delete your account

You have two options to delete your account and associated data:

Option 1: From within the app (Automatic and Immediate)

Open the Milestone app on your device.
Sign in with your account.
Open the side navigation menu (Drawer) and select Settings.
Scroll to the bottom and press the red "Delete Account" button in the Danger Zone.
Confirm your decision in the popup dialog.

Option 2: Email request (Manual)

If you no longer have the app installed and wish for us to manually delete your account, please send us an email:

To: support@milestonelabs.app
Subject: Account Deletion Request
Message: Please write to us from the same email address you used to sign into the app, requesting the permanent deletion of your account and data. We will process your request within 72 hours.

If you have any questions regarding your data privacy, please review our Privacy Policy.